FAQs
What is your process?
Most of our clothing has been thrifted by us at various thrift shops in the Lower Mainland. Our other clothing is made ethically with bamboo fabrics. Afterwards, they're printed by us or local print shops with graphics designed by us.
Once purchased, we ship with 100% compostable mailers from noissue.
Every item is repurposed with love, so the graphics may vary slightly!
Why don't you have my size?
Since we thrift a lot of our clothing that we print on, we have to rely on what sizes are available at the thrift shops. We'll keep trying hard to find a good mix of smaller and larger sizes!
What kind of condition should I expect my items to be in?
Most of our clothing is pre-loved, so it's subject to minor flaws. We're doing our part in keeping clothing out of the landfills and fighting against fast-fashion. In doing so, graphics may be printed slightly different and garments may have stains/discoloration/pilling/holes. Every item will be unique!
How should I wash my HSA garments?
Wash separately in cold water and then hang dry.
How long will my order take to ship?
Since all our orders are processed by us, it can take up to 2-4 weeks for us to ship your order.
Once your order has shipped, you will receive an e-mail with tracking and shipping information. We aren't responsible for lost or damaged items during shipping, or delays during shipping.
What is your return policy?
Unfortunately, since we are a very small team with minimal resources we currently do not offer refunds, or returns.
